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This page provides
answers to the most frequently asked questions. Please scroll through
the list to find the information you need.
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How do I reserve my room?
Our reservation process is very simple. Select or enter
the desired city, enter the dates of arrival and
departure, and enter the number of guests. Click the
Search Available Hotels (for only hotels which have
vacancies), Search for Vacation Rentals or the
Browse All Hotels (all hotels in a city
regardless of vacancy) button. You could also search by
a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the
screen. For more information, click the name of the
property or the Info link.
- After room types and rates are returned to your
screen, you will be able to choose the rate you
desire by reading the room information in the center
of the screen, then clicking on the Book It
button on the right side of the screen.
- After you have selected your desired room type,
you will be taken to a "Secure Reservation Request"
form. Then you will need to review the "Reservation
Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email
address are spelled correctly.
- After you fill out all of the needed
information, press the "Submit Reservation" button.
- If further correspondence is necessary prior to
confirming the reservation, a Customer Care agent
will reply back to you with an email within 24
hours.
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Is it safe to use my credit
card?
Yes. We take this matter very seriously. To ensure your
security, Interactive Affiliate Network utilizes a
secure commerce server, which encrypts the credit card
number and encodes it into a non-usable form. |
What credit card types are
accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be
listed in the Info section of the hotel description. |
My credit card number is
correct, but the hotel is not accepting it. Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the
reservation date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I would
like my room located (preferred floor, next to pool,
etc.)?
If special requests are accepted by the lodging, a
section will appear on the Reservation Form to insert
such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special
requests. We cannot guarantee that your requests will be
granted because they are subject to availability. |
Is the room rate per person or
per night?
All rates are for double occupancy per room, and are
quoted on a nightly basis unless otherwise specified.
SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and
fees not included unless otherwise specified in the
detailed Rate Rules. Extra people, children, roll-away
beds and incidentals may be subject to additional
charges |
What about the
special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial
savings. See "
What is a Special Internet Rate? " |
I should
receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this
site for making reservations. These rates may include
government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are
qualified to receive that rate. Please do not expect to
receive such a rate at check-in without the proper
identification even if you have selected to book it
online. |
Is there a
waiting list for sold out hotels?
In certain instances, Interactive Affiliate Network can
make reservations at sold out properties. Often lodgings
identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a
waiting list, you will need to contact the lodging
directly. |
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What happens when I make a
reservation?
Reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with
any future correspondence with Interactive Affiliate
Network. You may also be quoted a Confirmation Number.
Additionally, all reservations will be followed up
within 2 to 4 hours with an email using the same
Itinerary Number and, if available, a Confirmation
Number. |
How long will it take
Interactive Affiliate Network to respond to my
reservation request?
All reservation requests will result in a new screen
showing an Itinerary Number, which should be kept and
used with any future correspondence with Interactive
Affiliate Network. Additionally, all reservations will
be followed up with an email within 2 to 4 hours using
the same Itinerary Number with the status of your
reservation. |
How do I check on my request
for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to
contact us with any inquiries regarding your
request. For fastest service, please include your
"Booking Number" which you will receive after you submit
your booking. |
I don't have long to wait for a
confirmation. What can I do?
Typically, most lodging reservations are made in real
time and your confirmation should only take a few
seconds. You will be notified of the status of your
reservation within 2 to 4 hours. However, there can be
delays. In such cases, you will receive an email from us
without a confirmation number. When we receive the
confirmation number from the property, it will be
emailed to you. If there is a special request or rate
change associated with your reservation, the request
will be sent to a Customer Care agent for processing.
You may contact us directly at
reply@travelnow.com. |
When will my reservation be at
the hotel?
- Special Internet Rates Rates:
Your name will not appear at the hotel until 72
hours before your arrival date. Rest assured, the
room is booked; however, the hotel just does not
know that you will be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your
reservation details reach the lodging's computer
system. Rest assured, the room is booked; however,
the hotel simply has not entered your details into
their system yet.
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Once I have made my
reservation, will I receive any written confirmation
from the hotel?
No. The email confirmation you receive from Interactive
Affiliate Network is all you will need. It displays your
Interactive Affiliate Network Itinerary Number, the
hotel information, the rate, confirmation number, and
the hotel's cancellation policy. |
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What is the cancellation
policy on my reservation?
When you are completing the Secure Lodging Reservation
Form, the Cancellation Policy will be provided in
red or there will be a link to
read the cancellation policy. You can also view the
property information page to find the cancellation
policy. These policies will vary from lodging to
lodging, so you must read each one carefully. In
general, the standard increments are that you must
cancel the room(s) by 4 or 6 PM on the arrival date, or
24, 48, or 72 hours prior to your specified arrival;
however, these are just general guidelines and the
specific policy of the property will prevail. If you
cancel before the deadline, generally you will not be
charged a penalty. Canceling after the stated period
will result in a cancellation penalty fee. Some
reservations are non-refundable and cannot be cancelled
after booking.
Reservations of "Special Internet Rates" will apply a
cancellation fee regardless of the timeframe of
cancellation. If the cancellation is outside of the time
allotted, you may be charged for one night's stay
including tax recovery charges and service fees. Please
read the specific cancellation policy provided for each
property on the site and in any emails regarding your
reservation. |
How do I cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page. |
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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has
self-catering facilities (wet bar, refrigerator,
microwave, etc.) Most vacation rentals have separate
bedrooms, fully equipped kitchens, one or more
bathrooms, washer and dryer, and sometimes a balcony or
patio. Towels and linens are provided. Daily maid
service and other hotel conveniences are usually
available.
Unlike hotels with per person pricing, there is a set
price for an entire vacation rental with a maximum
number of persons allowed. Most one-bedroom units sleep
a maximum of four using a sleeper/sofa in the living
room. Most two-bedroom vacation rentals sleep a maximum
of six, and most three-bedroom vacation rentals sleep up
to eight.
Please carefully read the vacation rental descriptions
to learn the specifics of what is provided and how many
people are allowed. |
Where do I pick up my vacation
rental keys?
The email you receive confirming your reservation for a
Vacation rental will provide details as to where and
when you should pick up the keys to your rental unit. |
What type of customer service
is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires
about your request. Our qualified and friendly agents
are available 24-hours a day, 7 days a week, 365 days a
year (including holidays) to answer your questions. All
you have to do is ask. |
I'm looking for a hotel in Los
Angeles. Can you help me?
Our reservation agents are unable to do individual
searches for clients due to our high volume of
reservations. Please use the
Lodging Search Form to identify availability and
rates at over 47,000 hotels around the world. |
Is there a hotel shuttle
service to/from the airport?
Many hotels offer shuttle service to and from the
airport. This may be listed on the Lodging Information
page. If it is offered, there may be a charge by the
hotel for this service. Vacation rentals often do not
have this type of service. |
Is parking available? Free
parking? Long-term parking?
Most hotels and vacation rentals offer free parking to
their guests, although some may charge. Long-term
parking is offered at the discretion of the property
(often in conjunction with park and fly rates). This may
be listed on the Lodging Information page. |
What if there will be more than
two adults in the room?
Most hotels allow additional guests to stay in the rooms
at a charge (usually between $5.00-$20.00 per person).
Some hotels and most vacation rentals have a limit on
how many people can stay in a room. This may be listed
on the Lodging Information page. |
Our children will be with us...
do they stay free?
Usually children under 12 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page. |
Are rollaway beds/cribs
available?
Most hotels and some vacation rentals offer rollaway
beds and cribs (typically at a charge- $5.00-$20.00
each). Some may have restrictions on what room types
will allow rollaway beds. This may be listed on the
Lodging Information page. If special requests are
accepted, a section will appear on the Reservation Form
to insert such requests and submit them to the hotel or
vacation rental. |
What are the directions to the
hotel?
The location information of the hotel is sometimes
listed on the Lodging Information page. This can
identify the distance from the hotel to certain
landmarks or the airport. Vacation rental reservations
will have directions included in the confirmation email. |
Is breakfast included?
Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and
donuts. It would be very rare for a Vacation rental to
provide breakfast. If included, it should be listed on
the Lodging Information page. |
What is the Interactive
Affiliate Network Refund Policy?
Interactive Affiliate Network strives to provide the
best service possible and will work on behalf of our
clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive
Affiliate Network acts only as an independent agent to
secure services of an air carrier, car rental supplier,
hotel, vacation rentals, or other travel related
supplier. Therefore, we have no control over personnel,
equipment, or operations of these suppliers and shall
not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a
result of any wrongful acts, omissions, or default on
the part of the suppliers. All grievances must be
reported with any and all supporting documentation to
Interactive Affiliate Network within 60 days of the
mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within
60 days after the completion of travel services
provided. |
Do hotels have minimum age
requirements?
Please be aware that some hotels may have minimum age
restrictions or requirements when reserving a room. For
example, some hotels with casinos may require you to be
21 years of age to check into a room. Please inquire
with a Customer Care Agent or with the hotel directly. |
What if I find a lower price
after booking?
Special Internet Rate hotel reservations booked through
Interactive Affiliate Network are guaranteed to be the
lowest rate. If there is a lower rate available for the
same dates and the same hotel, you must contact us
within 24 hours of booking your "Special Internet Rate"
reservation. We will either refund you the difference or
cancel the reservations without penalty. This guarantee
only applies to rate indicated as "Special Internet
Rates." It does not apply to special events such as New
Years and the Super Bowl. To learn more or to claim a
guarantee,
Click here. |
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