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| Special Internet Rate Price Guarantee |
| Special Internet Rate reservations booked through
Interactive Affiliate Network are guaranteed to be the lowest
rate you can find. If there is a lower rate available for the
same dates and the same hotel, you must contact us within 24
hours of booking your "Special Internet Rate" reservation. After
verifying the lower rate, we will, at our choice, either match
the lower rate or cancel the reservation without a cancellation
fee. This guarantee only applies to rates indicated as "Special
Internet Rates." It does not apply to special events such as New
Year's, the Super Bowl, Mardi Gras, JazzFest, etc. To learn more
or to claim a guarantee, read below.
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| FAQ - Frequently Asked Questions |
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1. "What are the requirements for claiming the Price
Guarantee?"
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You must have already booked a prepaid
reservation identified as a "Special Internet Rate"
The completed
Price Guarantee
form must be submitted within 24 hours of the confirmed
booking.
The lower rate must be available for booking with identical
specifications of the original request (ex: same hotel, same
date and same room type).
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2. "If I am able to confirm a lower rate, how do I contact
you?"
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Fill out the on-line
Price
Guarantee form.
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3. "When can I expect to receive a response?"
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| We will respond via email within 4 hours during regular
business hours, or if outside of regular business hours, we will
reply the next business day. |
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4. "How is my credit issued?"
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| Credit is issued directly to the credit card provided at the
time of booking. The credit will usually appear on your
statement within 7-10 business days. |
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