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What system requirements do I need to run this Web site?
The minimum system requirements to run Iguana Go Travel are:
- A computer running a Web browser that supports frames,
such as the latest versions of Microsoft Internet Explorer
or Netscape Navigator
- Super VGA 256-color monitor
- Mouse or compatible pointing device
- The amount of RAM recommended by your Web browser
vendor. For example, if you are running Internet Explorer on
Windows 95, you need at least 8MB of RAM.
We also recommend:
- A display resolution of 800x600 or greater. Iguana Go
Travel will run at 640x480, but you may need to scroll the
Web pages right and left to see all the information when
using this resolution.
- A browser supporting Secure Sockets Layer (SSL), such as
Microsoft Internet Explorer 5.0 or later.
What is a "cookie" and what should I do about cookie warnings?
A cookie is a tiny packet of information passed between your
browser and a Web site such as Iguana Go Travel. Iguana Go
Travel uses cookies to verify your identity and the fact that
you're properly signed in. Each time you make a request to
Iguana Go Travel, a cookie attaches itself to your message like
a name tag. Accepting the cookie is like writing your name on
the name tag; it identifies the message as yours so that you can
continue using the site without having to sign in again. To use
Iguana Go Travel, it is necessary to accept cookies.
If you would prefer not to receive a warning every time
Iguana Go Travel sends a cookie to your browser, you can
deactivate the warning message. Directions for some popular
browsers follow:
Microsoft Internet Explorer 4.0: On the View menu, click
Internet Options. Then, on the Advanced tab, click the
"Always accept cookies" option.
Microsoft Internet Explorer 5.0: On the Tools menu, click
Internet Options. Then, on the Security tab, click
Default level. Click Apply, then click
"OK."
Netscape Navigator 3.0: On the Options menu, click
Network
Preferences. Then, in the "Show an alert before…" box on the
Protocols tab, clear the "Accepting a cookie" box.
Netscape Navigator 4.x: On the Edit menu, click
Preferences. Choose the Advanced category. In the cookies
dialog box, choose either "Accept only cookies that get sent
back to the originating server" or "Accept all cookies." Be sure
to clear the "Warn me before accepting cookies" checkbox.
AOL: On the Preferences menu, click the Advanced tab. Clear
the "Warn before accepting 'cookies'" box.
Is
my credit card number safe?
Iguana Go Travel uses the Secure Sockets Layer and Private
Communication Technology security standards that are supported
by Microsoft Internet Explorer 3.0 or later and other popular
browsers. SSL encodes your personal information (such as your
password, address and phone number, or your credit card number)
so that it is available only to you and the Iguana Go Travel
travel agent who will help make sure your travel planning goes
smoothly. This encryption makes doing business over the Internet
as secure as making a purchase by telephone.
How can I change the font size of the pages using my browser?
If you are using Internet Explorer 5, select "Options" from the
"Tools" menu, click the "Accessibility" button, and check
"Ignore font sizes specified on web pages". If you do that, you
can set your font size to "largest", making it easier to read.
How
can I suggest an improvement for the Iguana Go Travel Web site?
Why does nothing happen when I sign in? When I sign in to Iguana
Go Travel, the screen flashes, and then returns to the Sign In
page.
This problem can be caused by one of the following:
- Your Member ID or password is typed in incorrectly, or
you've forgotten the ID or password you created for Iguana
Go Travel.
- Your Web browser does not support the Secure Sockets
protocol (used to create secure connections on the Web).
- Your Iguana Go Travel account is not set up correctly.
Check to be sure you've spelled your Member ID and password
correctly. If you've forgotten either or both, you can use our
Password, Member ID, and Account Questions form to get the
information you need.
Some browsers do not support secure sign in. If you are using
a proxy server to access the Internet, the proxy server may not
support secure sign in. (In other words, if you are not directly
connected to the Internet and are going through a gateway or
firewall, you may not be able to use secure sign in.) Try
signing in again, but this time click the without a secure
connection link.
To avoid problems, it is recommended that you use the most
current version of your preferred browser.
If you suspect your account has not been set up correctly,
please fill out our
Password, Member ID, and Account Questions form.
Why
am I having trouble finding hotels? I'm getting messages such as
"Illegal Operation," "General Protection Fault," and
"Multipart."
These errors indicate that you may be using an unsupported Web
browser or that your browser is configured incorrectly. Refer to
the FAQ about system requirements to find
out what browsers Iguana Go Travel supports. Refer to the Help
menu on your browser for information about proper configuration.
When I try to print out my itinerary, I get up to 20 pages. Can
you help me only print out the pages I need?
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