|
This page provides answers to the most frequently asked questions.
Please scroll through the list to find the information you need.
|
|
 |
What is Estimated Rental
Price?
The Estimated Rental Price includes the total of all
known rates, taxes, fees, surcharges and applicable drop
off charges that you must pay either by law or by local
policy for the length of a particular car rental
request. This price does not include optional services
such as insurance waivers, special equipment, mileage
charges, or gasoline etc. It also does not include extra
day or hour charges that can result from a late return
of the rental car. This price is provided so you can
better estimate the total price you may pay to the
rental car company for your car, but is not a guarantee
of your total charges. |
Are there special taxes for
car rentals in countries outside of the US?
Yes, there can be some mandatory taxes that are only
applied in certain countries. Check with the car company
when you are picking up your car. |
Are taxes and insurance
included in the quoted rate?
No, taxes and insurance are not included in the quoted
rate. |
What is the difference between
base rental rate and total charges?
The base rate is the amount of the rental before any
taxes, service fees or mandatory insurance charges are
included. Total charges would include all additional
fees. |
What are CDW, PAI, TPI, VAT,
VLF and airport taxes? Do I have to pay them?
CDW is Collision Damage Waiver, PAI is Personal Accident
Insurance, TPI is
Theft Protection Insurance, VAT is Value Added Tax, and
VLF is Vehicle License Fee. Airport taxes are the fees
that the airports charge to car companies for the use of
their terminals, railroads, and roads; plus other
service charges mandated by the airport. Yes, some of
these various taxes and charges are mandatory and you
will be advised of them at the time of car pick up. |
|
|
Will the car company that
confirms my reservation be the same one that provides my
car?
Not always. Some car companies have affiliates they use. |
Will I need a credit card in my
name to rent a car?
Yes, the driver will need to present a valid credit card
in the driver's name. Debit cards are not accepted. |
How old do I have to be to rent
a car?
Most major car rental companies require renters to be a
minimum of 25 years of age. Some car rental companies do
allow renters at the minimum age of 18 but there is an
increase in the rate of the rental and a deposit is
required. |
Do I need a foreign drivers
License?
Not all car companies require you to have a license from
the country in which you are driving. Check with your
car rental agency prior to pick up to be sure you are
prepared. |
Are car accessories available?
Many rental agencies offer car accessories such as child
seats, ski racks, tape/CD players, etc. You can request
these at the time of reservation in the "Special
Requests or Information" section of the Interactive
Affiliate Network Secure Car Reservation form when
making your car rental reservation. Extra charges may
apply for these items and they are based on
availability. |
Can I modify/change an
existing reservation?
Yes; however, modifications may cause rate changes. Car
rates can change daily, or even hourly, so changes you
make to your reservation after
confirmation can affect the original rate. |
Is there a shuttle service to
my rental car?
Many rental agencies offer shuttle service to the car
pick up location from the airport. You will need to ask
about this service prior to your arrival or check at the
airport. |
Will I receive the make/model
of car I have reserved?
Receiving the requested make or model of car depends
upon availability at the time of your arrival to pick up
the vehicle. We cannot guarantee the make or model you
will receive. |
|
|
Are there separate rules
for local renters?
Many rental agencies do have additional rules and
regulations for local renters or individuals not
traveling by plane to their rental destination.
Unlimited mileage and additional fees may vary. Contact
your rental agency directly when you receive your
confirmation number for further details specific to your
reservation. |
What type of customer service
is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires
about your request. Our qualified and friendly agents
are available 24-hours a day, 7 days a week, 365 days a
year (including holidays) to answer your questions. All
you have to do is ask. |
|
|
