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This page provides
answers to the most frequently asked questions. Please scroll through
the list to find the information you need.
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Can I reserve a seat
assignment?
Airlines offer reserved seat selection on most flights
prior to departure. Boarding pass issuance is restricted
to the day of the flight. You may request window or
aisle seating on the search form, or special seating
arrangements can be entered in the comments field on the
reservation form. |
How do I request special meals
or other accommodations?
Please enter special requests in the comments field on
the reservation form and select the option to have a
live agent complete your request. |
Can seniors receive a discount?
Most airlines allow senior discounts of 10% for each
senior and one traveling companion. The traveling
companion must travel on the exact same itinerary as the
senior passenger. Please note this in the comments field
and select the option to have a live agent complete your
request. |
What are the restrictions on
last-minute bookings?
To help protect your credit card from fraudulent
activity, we take extra time to verify passenger
information. Therefore, reservations must be made at
least 48 hours prior to departure (Central Daylight
Time). If the airline you have selected requires paper
tickets you will be notified of delivery options.
Naturally if you require paper tickets, time must be
allowed for delivery of the tickets from our US
location. |
What is a Valued Airline?
Valued Airline is a preferred carrier that has
a committed working relationship with us. These
relationships enable us to offer their best products and
service directly to our customers. |
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What is an eticket?
An eticket, or electronic ticket, represents your
reservation for a flight, but is not in a paper format.
You will be supplied a confirmation number as your proof
of purchase. You will not receive a paper ticket. With
an eticket, your name and flight details will be in the
airline's computer. An eticket is NOT a boarding pass.
You will still have to check-in to receive your boarding
pass.
PLEASE NOTE: New regulations require you to present a
printed receipt of your e-ticket purchase in order to
receive a boarding pass. Please be certain to print your
confirmation details page or your confirmation email and
bring it with you to the airport. Failure to do so will
result in your inability to board your flight. |
Can I receive a paper ticket?
Airlines charge fees for paper tickets issued when
electronic ticketing is available. Therefore, we issue
all tickets electronically unless a paper ticket is
required by the airline. When required, paper tickets do
not have additional fees other than shipping charges. |
Why do you charge a service
fee?
A non-refundable service fee is charged at the time of
booking in order to offer you the lowest prices and
access to our customer care agents 7 days a week, 24
hours a day, and 365 days a year (including holidays).
This fee is $10 per ticket. |
Are taxes included in the price
of my fare?
The price of the tickets includes taxes and fees which
are imposed on air transportation by government
authorities. Taxes and fees, which may represent a
significant portion of the cost of air travel are either
included in the fare or shown separately in the "TAX"
box(es) of the ticket(s). |
Is my ticket refundable or
transferable?
Unfortunately tickets are NOT refundable or
transferable. |
What are the fees for changing
my ticket?
Some major airline carriers, including but not limited
to, US Airways, American and Delta, have changed their
exchange policies for non-refundable tickets. Changes to
tickets prior to departure date may result in large
change fees plus additional applicable charges. On your
departure date, the airline may charge additional fees
for stand-by passengers. After departure, your ticket
may have no residual value. |
Is any type of cancellation
insurance available?
No, cancellation insurance is not available. |
What is a back to back ticket?
When coupons from two or more tickets are issued at
round trip fares for the purpose of circumventing
restrictions. Airlines and travel agents are prohibited
from issuing such tickets. Each airline reserves the
right to deny transportation to passengers found using
tickets in this manner. Travelers will be responsible
for the difference between the fare paid and the fare of
the actual itinerary. |
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Should I still check-in?
If you have reserved a seat assignment, you must still
check-in. Reserved seats are subject to cancellation if
not claimed at least 30 minutes prior to scheduled
departure time (45 minutes for non-US and overseas
flights). |
What is required when I
check-in?
ALL ticketed passengers must show a government issued
photo identification at check-in. Children must have a
parent present at check-in. Tickets, or eticket
reservations must be in each passenger's name as it
appears on the photo identification. |
What is required with non-US
travel?
An international trip may require valid travel documents
such as, but not limited to:
- passport
- visa
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return journey or continuance
of your trip
- or ANY combination thereof.
Interactive Affiliate Network is NOT responsible for
your travel documents. You are responsible for acquiring
the proper documentation. Concerns about the required
travel documents may be resolved by contacting the
appropriate consulate, embassy, or government agency. |
What is a schedule change?
Schedule changes are made by the airline when it changes
flight times or numbers at its discretion. If known
about in advance, Interactive Affiliate Network will
send changes to you prior to your flight. Often schedule
changes are unexpected and at the last minute. You may
want to call the airline 24 hours prior to your
departure time to check your flight schedule. |
What are the luggage
limitations?
In general, you are allowed two items of checked baggage
per person and one personal and one carry-on item.
Luggage requirements can vary by airline and may change
due to security or other regulations. Airlines reserve
the right to assess an additional charge at the time of
check in for three or more pieces of luggage and/or for
non-standard luggage. |
Can I fly stand-by?
Stand-by availability is at the discretion of the
airline. Additionally, some airlines may charge fees for
flying stand-by on the same day as your departure. |
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What services are offered
for children traveling alone?
Tickets for children under the age of 14 who are
travelling alone are not bookable on this site. In
general, minors under the age of 18, traveling alone,
may be subject to unaccompanied minor fees as determined
by the selected airline. Many airlines provide or
require all unaccompanied children to be escorted from
point of check-in to the airplane where the child is
placed in the care of a flight attendant. This service,
called unaccompanied minor service, may result in a fee
of $30 or more per flight segment. A parent MUST be
present at check-in when a child is traveling alone.
Some airlines prohibit children traveling alone from
flying on the last connecting flight of the day. Please
contact the airline directly to determine what
requirements and fees are involved. |
Do I have to pay full fare for
an infant?
An infant is a child under two years of age not
occupying a seat. Once children reach their second
birthday, they must be seated in an approved seat. One
infant is permitted to travel free on US domestic
flights for each passenger paying adult fare who is at
least 12 years of age. Each additional child under 2
years of age accompanying the same adult passenger will
pay the applicable accompanied child's fare whether they
are occupying a seat or not. |
What are International travel
restrictions for children?
In an effort to prevent international child abduction,
many governments have initiated procedures at entry and
exit points, including requiring documentary evidence of
relationship and permission of the parent(s) or legal
guardian not present for the child’s travel. Parents of
minor children (under 18 years old) should carefully
document legal custody prior to traveling. If a minor
child is traveling with only one parent, the absent
parent should provide notarized consent. If only one
parent has legal custody, that parent should be prepared
to provide such evidence to airlines and authorities. In
cases in which a minor child is traveling alone or in
someone else’s company, both parents (and the sole,
documented custodial parent) should provide notarized
consent. If a child traveling has a different last name
from the mother and/or father, the parents should be
prepared to provide evidence to airlines and
authorities, such as a birth certificate or adoption
decree, to prove that they are indeed the parents. |
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What is the Interactive
Affiliate Network Refund Policy?
Interactive Affiliate Network strives to provide the
best service possible and will work on behalf of our
clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive
Affiliate Network acts only as an independent agent to
secure services of an air carrier, car rental supplier,
hotel, or other travel related supplier. Therefore, we
have no control over personnel, equipment, or operations
of these suppliers and shall not be held liable for any
inconvenience, personal injury, property damage, or
other loss incurred as a result of any wrongful acts,
omissions, or default on the part of the suppliers. All
grievances must be reported with any and all supporting
documentation to Interactive Affiliate Network within 60
days of the mailing of the first credit card statement
showing any discrepancies for billing and payment issues
or within 60 days after the completion of travel
services provided. |
What type of customer service
is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires
about your request. Our qualified and friendly agents
are available 24-hours a day, 7 days a week, 365 days a
year (including holidays) to answer your questions. All
you have to do is ask. |
What happens if after I
purchase my ticket the airline goes bankrupt before I
travel?
If you have purchased a ticket on a US airline that
ceases operations, you may be able to stand-by for a
flight on another US airline. Section 145 of the US
Aviation and Transportation Security Act "requires, at a
minimum, that passengers holding valid confirmed
tickets, whether paper or electronic, of the insolvent
or bankrupt carrier must be transported by other
carriers who operate on the route for which the
passenger is ticketed on a space-available basis on the
date of travel shown on the ticket or other
documentation demonstrating e-ticketing, without
significant additional charges." The amount of
additional charges are at the discretion of the
accommodating airline. This provision applies only on US
airlines if you make "alternative arrangement within 60
days after the date on which that passenger's air
transportation was suspended, interrupted, or
discontinued (without regard to the originally scheduled
travel date on the ticket)." Non-US airlines are not
required to comply with the above. |
Do I need a visa to enter the
country I am visiting or traveling through?
Every country has its own laws regarding entrance by
non-citizens. Please check the specific laws governing
the country you are visiting. It is your sole
responsibility to obtain all necessary documentation
prior to your departure. Regardless of the ticket you
purchase, applicable immigration laws apply.
Please note that a new United States regulation is in
enforcement that requires citizens from some countries
to obtain a visa if their flight is stopping over in the
US, even if the US is not the final destination .
In addition, citizens from waiver-countries visiting
the US, should be aware that per the US Department of
State, Starting October 26, 2004, travelers entering
the United States under the Visa Waiver Program must
have a machine-readable passport. Any traveler without a
machine-readable passport will be required to obtain a
visa before coming to the United States.
Please check all appropriate laws for the the country
you are visiting.
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